How do I make a return?

Returns must be initiated within 7 days of receiving your order. Items must be unused and in the original packaging.

Return by mail

You can start your return here: ZoeWho? Return Portal

Note: By paying $0.98 on your order, you will qualify for a return at no extra cost. If you don’t opt to pay the $0.98 fee, you can still make a return, but you’ll be responsible for a $9 charge for the return shipping label.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.