Returns Policy

We are sorry your order didn’t work out! ZOEWHO? offers a 14-day-money back guarantee. We want you to love our products, but understand if you change your mind.You can start your return here: ZOEWHO? Return Portal

If you receive a damaged, defective or missing item, please contact us within 14 days of receiving your order.

Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges:
Our goal is your happiness. To start an exchange, visit the ZOEWHO? Return Portal.

Shipping Costs for Returns:
By paying $0.98 on your order, you will qualify for a return at no extra cost.

If you don’t opt to pay the $0.98 fee, you can still make a return, but you’ll be responsible for a $9 charge for the return shipping label.

*Our policies may exclude certain items from this service, such as items that are final sale.